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Insights and lessons from building Firstflow.

Firstflow: The Experience Layer for AI Agent Products

Agents are live. Onboarding isn't. Here's why the experience layer around your agent matters — and what Firstflow does about it.

AI agents are replacing dashboards, forms, and menus with conversation. Here's what teams need to design for direction, progression, and signal.

Most AI agent products don't have a model problem — they have a week-one experience problem. Here's what causes churn and how to fix it.

Most agent teams track SaaS metrics that don't explain why users churn. Here's the agent-native metrics stack that connects feedback to improvement.

Route feedback, issues, and onboarding signals from your agent product into Slack — in real time, with full context.

Traditional onboarding tools assume a fixed UI. Agent products are a conversation — here's what to look for instead.

The agent isn't the problem — the experience layer is. Why “ask me anything” isn’t onboarding and what actually works.

Three waves of agent onboarding, where each approach breaks down, and what the next generation looks like.